Return Policy

Return Policy

At LavaraScent, your satisfaction is important to us. If you're not completely happy with your purchase, we offer a flexible return policy under the following conditions:

📦 Return Window

You may request a return within 15 days of receiving your order.

🚫 Return Eligibility

To be eligible for a return:

  • The item must be unused and unopened (original seal intact).
  • The product must be in its original packaging, including any accessories, manuals, and promotional materials.
  • Returns must be initiated within 15 days of delivery, based on tracking confirmation.

We do not accept returns for items that:

  • Have been opened or used (e.g., essential oil bottles unsealed).
  • Are damaged due to misuse, negligence, or improper storage after delivery.
  • Were purchased as final sale or promotional items clearly marked "non-returnable".

💸 Return Shipping Costs

  • If the return is due to change of mind, incorrect purchase, or non-defective reasons, return shipping costs will be the customer’s responsibility.
  • If the return is due to a defective, damaged, or incorrect item sent by us, please contact our customer support to verify the issue. Once confirmed, we will provide a satisfactory resolution, which may include a replacement or refund.

🔄 Exchange Policy

We currently do not offer direct exchanges. If you would like a different product, please initiate a return (if eligible), and place a new order separately.

💰 Refunds

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • Approved refunds will be processed within 5–10 business days, and the amount will be returned via the original payment method.
  • Shipping fees (original and return) are non-refundable, unless the product is faulty or incorrect.

📩 How to Initiate a Return

To start a return, please contact our customer support at support@lavarascent.com with your order number and reason for return. Our team will provide instructions and a return address.

📝 Additional Notes

  • We recommend using a trackable shipping method for all returns.
  • LavaraScent reserves the right to refuse returns that do not meet the conditions outlined above.
  • For health and safety reasons, opened essential oils and diffuser liquids cannot be returned, even if only partially used.