Velvet Journey Aroma Oil

📦 Shipping Policy

Processing Time:
Orders are typically processed within 1–2 business days. Once shipped, you will receive a tracking number via email.

Shipping Times:
• US & Canada: 8–12 business days
• UK & EU: 7–12 business days
• Rest of World: 7–14 business days

Please note that shipping times may vary due to customs or local carrier delays.

Shipping Rates:
We offer free standard shipping on orders over $50. Shipping fees for smaller orders are calculated at checkout.

Important Note for Fragrance Oils:
Due to international shipping regulations, some countries may restrict the import of fragrance oils. If your order cannot be delivered, we will contact you directly.

🔄 Return & Exchange Policy

Aroma Oils:
For hygiene and safety reasons, we do not accept returns on opened aroma or fragrance oil bottles. If your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.

Diffusers & Accessories:
We accept returns or exchanges within 14 days of delivery for unused products in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

To Start a Return:
Email us at support@lavarascent.com with your order number and reason for return. We’ll guide you through the next steps.

Refunds:
Approved refunds will be processed within 5–7 business days to your original payment method.